Terms and Conditions

Avantek Computer Limited (“Avantek” or “we” or “us” or “our”) provides the information contained on this website or any of the pages comprising the website to visitors (cumulatively referred to as ‘you’ or ‘your’ hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable.

Please read the terms and conditions carefully as they contain important information.

1. Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Avantek. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

2. Accuracy of Content

We have taken great care in the preparation of the content of this website, and whilst every effort is made to update the information contained on this website, Avantek make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (‘information’) and shall not be bound in any manner by any information on the website. Avantek reserves the right to change without notice, any aspect or feature of this website.

3. Use of the Website

Avantek shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. Avantek shall not be liable for an loss, liability or damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. By accessing the website, you warrant and represent to Avantek that you are legally entitled to do so and are eligible to make use of information made available via the website.

4. Order Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

5. Ordering Errors

Any errors or order discrepancies should be rectified prior to the order being completed.

6. Price

All prices provided are exclusive of VAT at the current rates and are correct at the time of entering information. Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the same specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

7. Payment Terms

We will take payment upon receipt of your order. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. We must receive payment for the goods that you order before your order can be accepted. Where a contribution is to be paid, this must be paid in full before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

8. Delivery

8.1 Delivery charges vary according to the type of goods ordered. The cost will be expressed to you prior to confirmation of your order.

8.2 It might not be possible for us to deliver to some locations.

8.3 Delivery will be made either by a method of our choosing, including but not limited to, an insured carrier or via an installation engineer. We aim to deliver tailor-made systems within 10 working days.

8.4 We will deliver the goods to the address you specify. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. In any event, we will aim to deliver your goods within 10 working days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you to agree a mutually acceptable alternative date. Any delay in excess of 30 days, we will (at your request) offer you a full refund should any payment have been made.

8.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

9. Risk and Ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered. Any lost or damaged equipment passed to you at the time of delivery need to be reported to Avantek Computer Ltd within 48 hours.

10. Rental Equipment

Equipment that has been loaned to you by Avantek Computer Ltd remains the property of Avantek Computer Ltd. The only exclusion would be whereby rental equipment is purchased from Avantek Computer Ltd either by you or on your behalf. Any payment for the purchase of rental equipment must be received prior to delivery of said equipment.

11. Training

11.1 Training will take place on the equipment supplied.

11.2 We aim to commence training within 10 working days of your equipment being delivered.

12. Cancellation

12.1 Under Consumer Rights  you have the legal right to return your order up to fourteen working days after the day on which you receive your goods (with the exception of any tailor-made to order or modified items). Avantek requires confirmation (via post, e-mail or phone) of any impending cancellation.

12.2 If you wish to alter your order once delivery has been confirmed you must notify Avantek at least 2 working days prior to your delivery date. Any alterations to your order within 2 working days of your delivery may incur a restocking fee for any non-specialist items which we have ordered in for you.

12.3 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. tailor-made/configured to order), or if you have removed said goods from the sealed package in which it was delivered to you.

12.4 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

12.5 Once you have notified us that you are cancelling your contract, any sum debited by us from your payment method will be re-credited to your account as soon as possible and in any event within 30 days of cancellation.

12.6 Any cancellation of a training appointment must be reported to Avantek Computer Ltd with at least 48 hours’ notice; cancellation within 48 hours of the session will be subject to a cancelation fee (exceptional circumstances will be considered on a case by case basis). This will not affect your statutory rights.

13. Cancellation by Avantek

13.1 We reserve the right not to process your order if:

13.1.1 We have insufficient stock to deliver the goods you have ordered;

13.1.2 We do not deliver to your area;

13.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

13.2 If we do not process your order for the above reasons, we will notify you by e-mail and any payment made to Avantek will re-credit to your account any sum deducted by us from your payment method as soon as possible, but in any event within 30 days.

14. Liability

14.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund of any payment made to Avantek.

14.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

14.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

14.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

14.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded. You have certain rights as a consumer including legal rights (e.g. under the Consumer Protection Act) relating to faulty and/or misdescribed goods.

15. Warranty and Insurance

In addition to the first 12 months manufacturer’s warranty you may have additional cover for more than a year. The length of your warranty and/or insurance cover will be set out within the documents you received from Avantek Computer Limited at the time of your delivery. For more information on warranty and insurance procedures, please see here.

16. Support

Avantek Computer Ltd are responsible for handling claims during the outlined support period. Maintenance includes both on-site repairs and return to base repairs. For more information concerning repair procedures and timescales, please see here.

Any equipment collected which is deemed in working order or found to not have a specified fault may incur a return fee. This is to cover a contribution towards the cost of having the item(s) returned to yourself.

17. Changes to Legal Notices Avantek may at any time modify or amend any relevant information included within the terms and conditions, policies or notices. You acknowledge that by visiting the website, you shall become bound to the current version of the relevant terms and conditions and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.

18. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time.

19. Law, jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. Privacy Policy

You acknowledge and agree to be bound by the terms of our privacy policy. For further information on our privacy policy, please see here.

22. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.


Images are used as a guide only. Please read the full description as we may not be able to refund incorrectly ordered products.

Use of the Site

We make this site available to help users and professionals to make informed choices on the best available solutions in the market. We make best efforts to provide this service but make no warranties as to its availability or accuracy.

We collect your personal information for normal trading purposes only and we never disclose this information outside Avantek.

We welcome feedback from our community of users and professionals alike on our products and service. If you post content we will assume you grant Avantek non-exclusive, irrevocable and royalty-free rights to publish and distribute your comments, unless you indicate at time of posting that you either wish to remain anonymous or for your comments to be excluded from the above.

General Terms and Conditions

This website is owned and operated by Avantek Computer Limited (hereinafter referred to as Avantek) of St Peter’s Road, Arnesby, LE8 5WJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@avantek.co.uk or 0330 300 3000.


If you are not happy with the service you have received, you can report your concerns to us by phone, in writing, by e-mail or through the contact form on our website. We will aim to resolve any issues immediately. If this is not possible, your details will then be escalated to our Complaints Manager, who will respond to your request within 48 hours.

These terms and conditions should be read in conjunction with our latest information on delivery and returns. If you are a business customer then we will agree separate terms with you and the above will not apply. This contract shall be construed in accordance with English law and any disputes will be decided only by the courts of England and Wales. None of these conditions affect your statutory rights.

Avantek Computer Limited Registered Office:
St Peters Road

Registered in England no. 3564873
UK VAT Registration GB 715 1290 61