Returns Policy


We hope you are really pleased with your purchases when you receive them, but if for any reason they fail to meet your expectations, please contact our Customer Services Department to return goods under our instructions on 0330 300 3000.

We request that you return goods to Avantek at your own expense unless it is our error. We recommend you use recorded delivery and that you keep proof of postage as we cannot accept responsibility for items lost in transit. Please ensure that adequate carriage insurance is in place for the value of the goods.

Please tell us within 24 hours if a product arrives damaged. We cannot process claims for damaged goods with our couriers outside this period.

You can find our full range of refund and exchange options below:

10 day ‘No Risk’ Full Refund

Avantek will give you a full refund for any approved items that you return within 10 days of delivery.

30–Day Product Money Back Guarantee

Avantek will refund the product costs (less delivery charges) for another 20 days, giving you a 30–day product refund.

Please note that any items not prepaid and not returned within 30 days must be paid for.

Extended 90–Day Product Exchange

Please note that the above refund and exchange options apply to certain products only; please see our Terms and Conditions for more details.