University of Cambridge Bioinformatics Training chooses Avantek for the fifth time.
“”Avantek have now provided five generations of computer workstations for the School of Biological Sciences Bioinformatics Training Facility. Through heavy daily use across 50 training desktops, Avantek’s service has proved invaluable. The team are always responsive, flexible and patient when looking to build a new specification even when handling unusual or difficult requirements. When it comes to post purchase support Avantek are always quick to assist, providing competent advice and remedies targetted at finding a solution which fits our needs rather than delivering the letter of a support contract. I would absolutely recommend Avantek and the quality of service they have always provided our facility to others”
I would definitely recommend this company to anyone who is looking for a DSA supplier. They were very quick to upgrade me and quote me for my upgrade. The company is very fast and efficient, I never had to wait long for a reply.
The engineer who came to install my equipment was very friendly and helped me use the software as well as the programs. I am really satisfied with the whole experience. I was worried about not being able to use my equipment but i am much more confident as all my questions were answered. Thank you very much Avantek.
DSA Student ref 16282.
I just wanted to say thank you for your help throughout the process of getting the equipment upgraded. It arrived the week before last and everything is proving to be extremely helpful. I had a much better experience with Avantek – they were very quick to respond, follow up and let me know what was happening throughout. It turns out that Student Finance did me a big favour by changing the supplier to them. Once again many thanks.
De Montfort University, Leicester
Thanks for being one of the nicest suppliers I ever had.
University of Cambridge
I’m sooooooooooooo impressed! Many thanks, much appreciated!”.
University of Nottingham
I have always found Avantek to be reliable in providing good quality equipment to our students. They offer an onsite installation and onsite warranty service over a student’s course. I have had no complaints from our students regarding the equipment provided. Avantek maintain good communication lines with the LEA and students. They have an efficient, individual and friendly approach to enquiries which reflects excellent customer service.
Rosemary Gibson Team Leader, Student Finance Service, Nottinghamshire County Council
I personally feel that Avantek are an excellent supplier, who answers the phone when you ring, who provide goods within a reasonable timescale and who provide excellent follow up support if something goes wrong with a machine supplied by them. I have seen from experience that their support is prompt, sympathetic but not patronizing, fast, and on-site, which for a disabled student is essential in my opinion.
Alex Larg Freelance Assistive Technology Trainer, Freelance Study Needs Assessor
I have no hesitation in stating that in the years I have worked in student support dealing with DSA, Avantek, as a major supplier to Oxfordshire students has always and continues to deliver a fantastic service. I know that when an order is placed I can rely on the utmost in efficiency, from getting an order confirmation almost immediately to the students receiving their equipment and training. I have many thank you letters from students who are thrilled with the service they receive and I know that in many cases Avantek will have been the supplier. It is also a pleasure to have contact with staff who contact me immediately with queries, and who are always totally helpful, friendly and efficient. I feel we have a great relationship and long may it continue.
Nan Hill Student Support, Oxfordshire County Council