General FAQ’s

I have had my assessment, what do I do now?

Once you have had your assessment you should receive a “DSA approval” letter (DSA2 ) from your funding body which will outline your entitlement and give you the name of your equipment supplier. If you have had your assessment but haven’t received your confirmation letter you may need to allow more time, although if you are worried please speak to your assessment centre and they will be able to help you.

If you would like any more information regarding DSA, please visit

I have received my letter from my funding body, what do I do next?

Please upload it here:

Once we have received this, your order will be put on to our system and a confirmation e-mail will be sent to you which you’ll need to check. We can then look at arranging a delivery date for you.

What is the difference between my Needs Assessment Report and my DSA2 Letter?

The Needs Assessment Report is the document you receive after you’ve had your assessment which contains all of the recommendations made by your assessor. Your DSA2 letter is the 4 page letter you receive after SFE/NHS have approved your assessment, which will advise what you are entitled to and who will be providing your equipment.

I would like to upgrade my order, how do I do this?

When we contact you to confirm your order, please let us know you would like to upgrade to and we will be happy to discuss all available options with you.

If I upgrade my order, will it still arrive within 10 working days?

We would still aim to deliver your order within 10 working days however, it depends on what you choose to upgrade to. If it is a special order item, it can take longer as this may have to be specifically ordered for you or built to your specification.

I want to book my training, how do I do this?

You can book your training at the point of order if you wish; alternatively this can be arranged by one of our experienced engineers upon delivery of your equipment.

Please note: we do require 48 hours’ notice in order to change or cancel a training session; your session will be chargeable if you do not inform us before this timeframe. If you are not present when the trainer arrives for the pre-arranged appointment, your session will be charged in full and you will lose a training session. This will be deducted from your annual allowance.

I have received my order but part of it is missing, help?

It may be that we didn’t have all of the items in stock at the time of despatch. Please check your delivery note which arrived with your order as some items may state “to follow” and will be sent out shortly. In this instance, we will contact you to arrange delivery once our stock has been replenished; there is no need for you to call us.

My laptop has been stolen, who should I speak to?

First of all, make sure you have reported this to the police. They will give you a crime reference number which you will need to note down for insurance purposes. You will then need to contact your insurer directly (their name and contact number should be on the paperwork you received with your order).

I have accidentally damaged my laptop, can I claim for this?

If accidental damage has occurred it needs to be reported to your insurer immediately. If your insurance policy is with CompuCover, click here to submit an insurance claim.

The name of your insurance provider will be on the insurance documents you were sent.