We want you to get the most out of your system. If something does go wrong we will provide all labour, parts and materials that are deemed necessary to repair the system covered by the agreement and restore it to good operating order, whilst it is covered by our warranty.
This service shall include diagnosis and correction of manufacturing faults and failures to hardware only; it does not apply to loss or personal damage or cover software or electrical or environmental work external to the equipment.
Under no circumstances should you attempt to repair, modify or open any product unless specifically advised by us to do so as this may invalidate the warranty. In the instance that a machine has been tampered with, we may choose to void the warranty.
How do I make a Warranty Claim?
If a fault does develop or is found, this must be reported to us immediately.
If you are unsure if your machine is still under warranty, please check your original paperwork. The cover runs from the original invoice date for the duration of the specified timeframe (e.g. 1 year, 2 years, 3 years etc.) unless this support has previously been withdrawn.
For any warranty claim, you must have your original invoice showing the product’s serial number. Any extended cover offered by a manufacturer beyond the 12 months does not form part of your contract with us, though we may offer to handle it on the manufacturer’s behalf.
All new goods sold by us are covered by a ‘return to base’ warranty of 12 months to the original purchaser, or as required by applicable law. Used products (including refurbished, second-hand and ex-demo products) will have a warranty of 90 days, except where otherwise specified.
We endeavour to provide technical support and online facilities to assist and enhance your usage of the products purchased from us, however such supply/provision is provided as a courtesy only and not included in your contract with us and may be withdrawn or refused at any time.
If you need to make either a warranty claim, please complete the form below and one of our Technicians will be happy to help you.