Step 1: Send us your paperwork
First of all you need to make sure you have the right letter. Take a look at these 3 sample forms to see if you can place your order.
We will need a copy the first FOUR pages of the DSA Approval Letter (SFE or NHS bursary).
The following information will also help us to process your order more quickly:
- Your delivery address – if the address on your letter is not your preferred delivery address, please let us know
- A contact telephone number so that we can call you to arrange your delivery
- A copy of the quotation which has been approved
- The £200.00 contribution which you may be required to pay is also payable at this point.
Step 2: Order confirmation and upgrades
When we receive your documentation, we will input your details into our system and a confirmation e-mail will be sent to you within 24 hours of receiving your paperwork.
At this point you can contact us to arrange delivery and also have the opportunity to upgrade your order. It is important to remember that any upgrade costs will need to be paid by you and will not be covered by your DSA allowance.
For NHS and SAAS students, we will send you our details for payment and then we can arrange delivery.
Step 3: Delivery and installation
Once your order has been confirmed, we will contact you to arrange a convenient date for delivery and installation.
Delivery, installation and familiarisation usually takes place within 10 working days of confirmation of your order (this may vary however in the instance that changes are made to the order or there are any delays in correspondence or payment.) Your installation engineer will then arrive with your equipment and if training is available, will arrange this with you at the time of your delivery.
If your system or assistive items have been damaged during transit, please notify the delivery driver, make a note on the delivery sheet/drivers’ digital scanner (and also contact us within 24 hours); otherwise your claim cannot be logged.