Avantek Computer are a DSA-QAG accredited supplier - this means we have been quality audited by the DSA quality assurance group.
We view the DSA-SLA as a minimum requirement for customer service.

DSA Quoting System here (for use by accredited Assessors, Assessment Centres and LEA's)

DSA price list for download here (temporary layout until new system in place).

If you have any questions please email sales@avantek.co.uk, call 0330 300 3000 (we will call you back to save your phone bill), fax 0330 300 3001.

Avantek DSA service and other info

Ordering - Frequently Asked Questions

Some testimonials: (more here)

I personally feel that Avantek are an excellent supplier, who answer the
phone when you ring, who provide goods within a reasonable timescale and
who provide excellent follow up support if something goes wrong with a
machine supplied by them. I have seen from experience that their support is
prompt, sympathetic but not patronizing, fast, and on-site, which for a
disabled student is essential in my opinion. I am not saying Avantek is
perfect and we all have room for improvement, but I have provided a lot of
training for students who have been supplied with Avantek computers and this
is how I have this knowledge of Avantek's service provision.

Alex Larg
Freelance Assistive Technology Trainer
Freelance study needs assessor
Former Disability Officer

I have no hesitation in stating that in the years I have worked in student support dealing with DSA, Avantek, as a major supplier to Oxfordshire
students has always and continues to deliver a fantastic service. I know that when an order is placed I can rely on the utmost in efficiency, from
getting an order confirmation almost immediately to the students receiving their equipment and training. I have many thank you letters from students
who are thrilled with the service they receive and I know that in many cases Avantek will have been the supplier. It is also a pleasure to have contact
with staff who contact me immediately with queries, and who are always totally helpful, friendly and efficient. I feel we have a great relationship
and long may it continue.

Best wishes
Nan Hill
Student Support, Oxfordshire LEA
01865 815254

I have always found Avantek to be reliable in providing good quality equipment to our students.
They offer an onsite installation and on site warranty service over a students course.
I have had no complaints from our students regarding the equipment provided.
Avantek maintain good communication lines with the LEA and students.
They have an efficient, individual and friendly approach to enquiries which reflects excellent customer service.

Yours sincerely,
Rosemary Gibson
Team Leader
Student Finance Service, Nottinghamshire LEA.

Q. How do I place an order for my specialist equipment?

• Option 1: Your LEA may send you a letter which says that they have approved your DSA.
  • Avantek need a copy of the LEA letter and, if provided, a list of exactly what they have approved.
• Option 2: Your LEA/Bursary provider sends you a cheque for the full amount.
  • Send Avantek a cheque made payable to Avantek Computer Limited for the full amount Avantek need a copy of the LEA/Bursary letter
  • and, if provided, a list of exactly what they have approved.
• In all cases: Send Avantek your contact details (inc email address if possible) for delivery/installation.

Q. Can I load other software onto my PC?

A. You may wish to load some software that was not supplied with the PC. Your PC is a tool to assist with your course and we recommend that you neither load any other software nor change any of the PC settings. As it is your PC you can of course load whatever you wish but please note that we cannot be responsible for any effect it may have on your PC or other software loaded on it.

Q. What will my PC system look like?

A. Here are some example pictures which are subject to change: (be careful; if you click on them you will get a very large image)

DSA - Disabled Students' Allowance What is DSA? The DSA is the Disabled Students' Allowance, which exists to help you pay for extra educational needs that you have as a direct result of being disabled. These include equipment, materials and human assistance in your studies, and access to studying. Will DSA help fund assistants to help me wash my hair or tidy my room? 'fraid not. As a first point-of-call it is best to get onto the local social services in your home area and talk to them about personal care and/or Direct Payment schemes. Hopefully, your university's Student Services should have a handle on the local personal care systems and help smooth your path. We say: although Direct Payment schemes can give you added flexibility with your Personal Assistant (PA) availability, the extra workload of setting it up, finding employees and managing payments may not be something you want to get into. Is DSA 'means tested'? Thankfully, no ... but you need to have a recognised disability-related need for it. To find out if you are eligible for DSA, contact your Local Education Authority (LEA) at the same time as you apply for your university place. So, what happens next? The next step will be to give you a needs assessment to find out what equipment and help, if any, you require. Your LEA will then look at your assessment results and agree what they will pay for. Why then does it seem to cause such distress to students? The best solution is to make sure you ask your assessor for an Avantek DSA solution. Our student customers think we're BRILL!