DSA QAG Customer Satisfaction Questionnaire

We welcome all of your comments and suggestions.

	Student’s Name (Optional):					Date:
	Order Reference (Optional)
	Supplier’s Name:	Avantek Computer Limited
	The following questions relate to the delivery and installation of the equipment provided by your DSA equipment supplier. Please answer by ticking the relevant box or, where appropriate, writing a comment.
	Initial Contact
1	How did you first find out that you would be receiving equipment to support your studies?				My Local Authority contacted me Avantek Computer contacted me
	Arranging Delivery
2	How did you first make contact with Avantek				Avantek Contacted me I phoned Avantek I wrote a letter I sent an email to Avantek Other
3	It was easy to contact Avantek.		Strongly Agree Agree Disagree Strongly Disagree N/A
4	If you replied "disagree" or "strongly disagree" please state why.
5	Avantek's staff were helpful.		Strongly Agree Agree Disagree Strongly Disagree N/A
6	If you replied "disagree" or "strongly disagree" please state why.
7	Avantek offer you a delivery appointment during your first contact with them?						Yes No N/A
8	Did Avantek ask if the delivery appointment was convenient for you?						Yes No N/A
9	Did Avantek give you a specific time for delivery?						Yes No N/A
10	Did Avantek offer you a 2 hour time slot for your delivery?						Yes No N/A
11	Did Avantek confirm the equipment that would be delivered?						Yes No N/A
12	Did theAvantek confirm the delivery address?						Yes No N/A
13	Did you receive a letter from Avantek confirming the delivery details?						Yes No N/A
14	How long did you wait for this letter?		1 day 2 days 3 days more than 3 days N/A
15	From Avantek confirming that they had received your ‘funding body letter’ how long did you have to wait for delivery?			1 week or less 2 weeks 3 weeks more than 3 weeks
16	Did Avantek advise you that delivery and set up would be at the same time or obtain your agreement that they could be at separate times?							Yes No N/A

	Delivery, Set up and Familiarisation
17	Did the engineer arrive at the agreed time?		Yes No N/A
18	If the engineer was running late, did they call to advise you?		Yes No N/A
19	Did the engineer explain what he/she was doing?		Yes No N/A
20	Did the engineer demonstrate the equipment (if appropriate)?		Yes No N/A
21	Did the engineer show you that the equipment was working?		Yes No N/A
22	Did the engineer show you how to access the software?		Yes No N/A
23	Did the engineer ask you to sign a checklist listing the activities he/she had undertaken?		Yes No N/A
24	The engineer was friendly	Strongly Agree Agree Disagree Strongly Disagree N/A
	Overall
25	The service provided by Avantek met your expectations	Strongly Agree Agree Disagree Strongly Disagree N/A
26	If you replied "disagree" or "strongly disagree" please state why.
27	Do you have any additional comments regarding Avantek as your equipment supplier?

28	What can be done to improve the service provided by Avantek?

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